Our refund policy last for 30 days from date of purchase or 7 days after item delivered.

If an item is defective or doesn’t materially match the description and your payment is eligible, your item can be returned for exchange or refund by online store credit only within 7 days of receiving your order.

The store credit coupon will be issued for the amount of the piece(s) returned excluding the original shipping cost.

Customers will be responsible for return shipping cost.

There are no refunds 48 hours after your order was placed. There will be no refunds if your order(s) has been processed or shipped.

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items so please be extremely careful when entering your shipping address.

Any order return to us due to incorrect address supplied will incur a 20% restocking fee.

By placing an order you are acknowledging and accepting all the international shipping terms.

Return policy does not apply to sale items/our custom designed items, we do not offer exchange or refund after purchase/order confirmation unless item is DEFECTIVE or DOES NOT materially match the description provided. 

Please choose your item carefully and if choosing garments, please select from the associated size chart provided.

Damaged/defective items must be returned in the original condition they were received in with all the accompanying accessories. 

You must provide us with an image of the item and email us for replacement.

We offer 7 days guarantee after item has been delivered for replacement. Please contact us with images of the defect. Items received outside the 7 day return policy will not be accepted. 

Do NOT send item back to the senders address indicated on the package. Please email us for our returns department address. Tracking is required for returning item(s).

Simply reach out to us on the contact us form and we will allocate a Returns Authorization (RA) and provide you with the full address for the returning item.

Please note there may be multiple locations of our warehouses depending on the items returning. We recommend using a tracked method for safe delivery. If the package does not reach us safely we will not be able to complete the exchange or return.

Once we received the valid tracking number of your return parcel we release the store credit valued to the amount of the pieces returned or proceed the exchange. Without a tracking number provided for your return, we will release the credit after we receive the product.

If you have any more questions, please read our FAQ, or email us at admin@dreamsofcanada.com